Refund and Returns Policy

Introduction

At TRENDESIGNER.com, we are committed to ensuring that our customers are completely satisfied with their purchases. Our comprehensive after-sales policy is designed to provide you with peace of mind and support, ensuring that any issues you encounter are resolved quickly and effectively.

  1. Warranty Policy

All products purchased from TRENDESIGNER.com come with a standard warranty period of 30 days from the date of purchase. This warranty covers any manufacturing defects or malfunctions under normal use. During this period, we will repair or replace any defective product at no additional cost.

What is Covered:

  • Manufacturing defects
  • Faulty materials
  • Malfunctions under normal use

What is Not Covered:

  • Damage caused by misuse or neglect
  • Unauthorized repairs or modifications
  • Wear and tear from regular use
  1. Return and Exchange Policy

Once you need return or exchange, please contact our customer support team as soon as possible. After we confirm your request, we will prepare the suitable after-sales plan for you. The shipping charge from your billing address to our after-sales office will be charged by your side.

Return Conditions:

  • The item must be in its original condition, unused, and with all original packaging and tags intact.
  • A proof of purchase (order page screenshot or invoice) is required.

Exchange Conditions:

  • Exchanges are subject to product availability.
  • If the desired exchange product is of a higher value, the customer will need to pay the difference.
  1. Refund Policy

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

  1. Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns you may have regarding your purchase. You can reach us through the following channels:

  • WhatsApp: +85257012195
  • Email: repliluxury@gmail.com
  • Live Chat: Available on our website during business hours
  1. How to Initiate a Return, Exchange, or Repair

To initiate a return or an exchange, please follow these steps:

  1. Contact our customer support team to request a return authorization.
  2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  3. Ship the item to the address provided by our customer support team.
  4. Once we receive and inspect the item, we will process your return, or exchange request promptly.

Conclusion

At TRENDESIGNER.com, customer satisfaction is our top priority. We strive to provide you with the best products and services, and our after-sales policy is a testament to our commitment to you. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for choosing TRENDESIGNER.com.